Support
Find answers below, or email us at [email protected]
Do my photos leave my phone?
No. Face detection, hair detection, object removal and every other tool run on your iPhone. Nothing is uploaded, no account is needed, and the editor works without a connection.
How do I undo or cancel an edit?
While a tool is open, nothing is applied until you tap Done. Tap the X to discard the whole session, or use undo and redo in the top bar after confirming. Each confirmed edit is one undo step.
How does the Remover work?
Open Erase, choose a brush size and paint over the object. The moment you lift your finger, on-device inpainting fills the area. Each stroke is its own undo step, so you can take it back if the fill looks off.
Why does Hair Color not reach platinum or fantasy colors?
Hair Color is a classic recolor: it tints the detected hair while keeping its natural light and shadow. Realistic shifts and darkening look great, but it cannot create brightness that is not in the photo, so dark hair will not become platinum.
A tool says nothing was detected. What now?
Detection runs when the photo opens and needs a clearly visible face or body. If it finds nothing, the tool shows a manual selector you can drag and resize yourself. Good light and a front-facing photo help.
Is my original photo changed?
No. Edits are non-destructive and previewed live. Exporting saves a new full-resolution copy to your photo library and leaves the original exactly as it was.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple ID, open Facelee and tap Restore Purchases on the subscription screen or in Settings. Your access is tied to your Apple ID, not to the device.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and manage Facelee from there. You keep access until the end of the current period.
How can I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID and select the Facelee purchase to request a refund.
Something else? How do I reach you?
Email us and include your iPhone model and iOS version if the question is about a bug. We read every message.